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Issue 4, 1995

Environmental Strategy – Stepping Up to Business Demands

Business leaders have recognized for some time that business decisions have environmental implications and environmental decisions have business implications. What's new is that a few companies on the cutting edge are finding ways to use the environment as a catalyst for business advantage. By...
Issue 1, 1995

From Manufacturing to Design – and Back Again

Until recently, manufacturers generally assumed that design should precede manufacturing in priority and prestige as well as in time. Today, however, there is growing recognition that design and manufacturing really are interdependent activities that work best when they maintain a continuous...
Issue 4, 1995

Reinventing Customer Management – Lessons from the Best of...

"The problem with our organisation is that we have our face to the boss and our backside to the customer!" This statement – quoted recently by the CEO of a major manufacturing corporation – expresses the frustration many managers have felt in their efforts to realise their vision of truly customer-...
Issue 3, 1995

Learning to Change and Changing to Learn – Managing for the...

Around the globe, across a wide variety of industries, senior managers are coming to us and our colleagues with the same urgent question: how can I prepare my organization to survive and thrive in an increasingly unknowable future?
Issue 1, 1994

Viewpoint Maastricht Doesn't Matter – European...

European market integration has been one of the great economic success stories of the past 30 years. But the movement seems to have lost steam. In fact, as the much-hailed "Europe '92" arrived, most European economies found themselves in severe recession. There is no evidence that the promises of...
Issue 4, 1994

Technology Assessment – Are You Doing It Right?

If you're involved in a technology–based business, chances are good that right now you are making investment decisions that will affect your business performance into the next century. You may be launching (or killing) a new R...
Issue 1, 1992

Creating a High Performance Service Organization: A Case...

In recent years, quality management techniques have once again captured the imagination of management in industries around the globe. However, while the techniques have a ready and obvious use in work process redesign, their application to organizational change is less obvious. A recent Arthur D....