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From Manufacturing to Design – and Back Again

Until recently, manufacturers generally assumed that design should precede manufacturing in priority and prestige as well as in time. Today, however, there is growing recognition that design and manufacturing really are interdependent activities that work best when they maintain a continuous...

Technology Assessment – Are You Doing It Right?

If you're involved in a technology–based business, chances are good that right now you are making investment decisions that will affect your business performance into the next century. You may be launching (or killing) a new R...

Viewpoint Maastricht Doesn't Matter – European Business Strategies Do

European market integration has been one of the great economic success stories of the past 30 years. But the movement seems to have lost steam. In fact, as the much-hailed "Europe '92" arrived, most European economies found themselves in severe recession. There is no evidence that the promises of...

Creating a High Performance Service Organization: A Case Study

In recent years, quality management techniques have once again captured the imagination of management in industries around the globe. However, while the techniques have a ready and obvious use in work process redesign, their application to organizational change is less obvious. A recent Arthur D....