Arthur D. LittleArthur D. Little

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Time to dare: Reinvent the home butler

Time to dare: Reinvent the home butler

From device-based smart-home to service-based smart-life solutions

After years of decline, telecom operators are being lured by promising opportunities around the smart-home.

But empirical experience reveals that product-focused activities struggled to contribute to top line growth, and will continue to do so, whereas end-to-end smart-life services seem to be the solution: they are attractive to high-value convergent customers, contribute higher margins, are easier to market, adapt to telcos' unique assets as service providers and present considerable growth potential.

With their assets as well as natural and excellent position to partner with equipment manufacturers and home-service aggregators, telecom operators have the keys to effectively provide the long-promised "smart-life" service at home.

Released: October 2016

Download File ADL_Reinvent_the_home_butler_02.pdf (.PDF, 329 Kb)

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