Arthur D. LittleArthur D. Little

Publications / Reports

Managed Services

Managed Services

A new Telecom operating model to extract value in B2B

The global market for Managed Services is expected to grow from USD 160 billion in 2014 to USD 286 billion in 2019. As such, while growth prospects in traditional connectivity are limited, Managed Services represent a very attractive alternative for Telecom operators. We believe that Telecom companies remain best positioned to play a major role in Managed Services as they possess all the capabilities and processes to manage their networks and assets. Thus, Managed Services could represent a natural extension to their existing capabilities. However, providing Managed Services to customers brings its own set of challenges. The required capabilities, both for go-to-market and for designing service delivery, represent a significant departure from the traditional best-effort model operators typically deploy to their customers. In order to succeed in Managed Services, Telecom operators must open their internal operating models to customers. This requires seamless collaboration between commercial, technical and operational units. For many Telecoms this means an in-depth transformation of the mental model currently at work.

Released: December 2014

Download File Managed_Services_Opportunity_for__Telcos.pdf (.PDF, 1.5 MB)

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