Arthur D. LittleArthur D. Little

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Making Value Management Work, at Last

Making Value Management Work, at Last

How Telecom Operators Can Extract More Value from Their Customer Goldmine

The telecoms industry has reached a turning point and is shifting from a period of exponential growth towards optimization. While many operators have implemented some form of Value Management, they have focused too closely on short-term results to capture the full benefits of these programmes. Operators now need to implement new techniques and transform their business models around customer value. By doing so, they can generate two to five points of incremental margin and create long-term competitive advantage.

Released: August 2010

Download File ADL_Making_Value_Management_01.pdf (.PDF, 666 Kb)

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