Arthur D. LittleArthur D. Little

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Profitable Growth through Service

Profitable Growth through Service

Innovative service strategies offer a large potential for increasing growth and profitability in the investment goods industries as in these mature markets competitive pressure is rising continuously and differentiation through physical products becomes more and more difficult. In this situation service strategies offer an opportunity for good revenue and profit growth - but:

Which services should be offered?

What are the strategies of and methods applied by successful companies?

How do these companies develop new services?

In this paper we give a summary of the major results of our 'Service Innovation Study' and additionally develop five major levers to achieve growth in the service business.

Released: May 2006

Download File ADL_Profitable_growth_through_service.pdf (.PDF, 658 Kb)

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