Arthur D. LittleArthur D. Little

Publications / Reports

Beyond Voice: A Survey of Voice-Enhanced Services

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Arthur D. Little and VMA, the International Association for Enhanced Voice Services, have conducted a pan-European survey on voice enhanced services offered by operators. The objectives of the survey were to assess the availability of features and services in the various European markets, measure adoption differences in the various countries, and assess the impact on both ARPU and subscribers' loyalty.

Released: June 2005

http://www.ivma.ch/

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